{"id":110,"date":"2024-08-06T12:31:22","date_gmt":"2024-08-06T09:31:22","guid":{"rendered":"https:\/\/jettel.com.tr\/blog\/?p=110"},"modified":"2025-09-09T11:06:25","modified_gmt":"2025-09-09T08:06:25","slug":"saglik-sektorunde-call-center-hizmetinin-onemi","status":"publish","type":"post","link":"https:\/\/jettel.com.tr\/blog\/saglik-sektorunde-call-center-hizmetinin-onemi\/","title":{"rendered":"Sa\u011fl\u0131k Sekt\u00f6r\u00fcnde Call Center Hizmetinin \u00d6nemi"},"content":{"rendered":"\n<p>D\u00fcnyada kullan\u0131lan \u00e7a\u011fr\u0131 merkezi, son g\u00fcnlerde yayg\u0131n olarak \u00fclkemizde de kullan\u0131lmaya ba\u015flad\u0131. Call center, di\u011fer bir ad\u0131 da \u00e7a\u011fr\u0131 merkezleri, sa\u011fl\u0131k sekt\u00f6r\u00fcnde de kullan\u0131lmaya ba\u015flad\u0131\u011f\u0131ndan beri bir\u00e7ok kolayl\u0131klar sa\u011flanm\u0131\u015ft\u0131r. \u0130lk ba\u015fta sa\u011fl\u0131k sekt\u00f6r\u00fcnde boy g\u00f6sterebilen firmalar\u0131n, neden \u00e7a\u011fr\u0131 merkezine ihtiyac\u0131 olabilir ki diye d\u00fc\u015f\u00fcnebilir. Bunu da<strong> sa\u011fl\u0131k sekt\u00f6r\u00fcnde callcenter<\/strong>hizmetinin \u00f6nemi, hakk\u0131nda bilgiler vererek \u00e7\u00f6zebiliriz.<\/p>\n\n\n\n<p><strong>Sa\u011fl\u0131k sekt\u00f6r\u00fcnde Call Center \u0130htiya\u00e7 M\u0131?<\/strong><\/p>\n\n\n\n<p>Evet, sa\u011fl\u0131k sekt\u00f6r\u00fcnde sa\u011flad\u0131\u011f\u0131 avantajlar\u0131 ve faydalar\u0131 g\u00f6r\u00fcld\u00fck\u00e7e bir ihtiya\u00e7 oldu\u011fu kan\u0131s\u0131na fazlas\u0131 ile gelindi. \u00c7a\u011fr\u0131 merkezi sistemi sekt\u00f6re yeni bir renk ve kolayl\u0131k katt\u0131\u011f\u0131 i\u00e7in tercih edilmeye devam ediliyor.<\/p>\n\n\n\n<p><strong>\u00c7a\u011fr\u0131 Merkezlerinin Avantajlar\u0131 Nelerdir?<\/strong><\/p>\n\n\n\n<p>Art\u0131k g\u00fcn\u00fcm\u00fczde \u00e7a\u011fr\u0131 merkezleri, bir\u00e7ok sekt\u00f6rde hizmet vermeye devam etmektedir. Gerek firmaya gerek ise kullan\u0131c\u0131lara say\u0131s\u0131zca faydas\u0131 olabilmektedir.<\/p>\n\n\n\n<p><em>Avantajlar\u0131 ile sa\u011fl\u0131kta ne gibi faydas\u0131 olabilece\u011fini hep birlikte \u00f6\u011frenelim;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u00fct\u00fcn t\u0131bbi hizmetler, randevu alma ve bilgi edinme i\u015flemleri gibi hizmetlerin d\u0131\u015f\u0131nda tek \u00e7at\u0131 alt\u0131nda verilen hizmetin standart ve kaliteli bir \u015fekilde hizmet sunulmaya \u00e7al\u0131\u015f\u0131lmas\u0131 ve be\u011feni kazan\u0131lmas\u0131,<\/li>\n\n\n\n<li>M\u00fc\u015fteri ve kurum ad\u0131na bilgi verme ve randevu alma hizmetinde zaman kazand\u0131rabilmesi,<\/li>\n\n\n\n<li>T\u0131bbi hizmetler ile m\u00fc\u015fteri ihtiyac\u0131na dayal\u0131 hizmet anlay\u0131\u015f\u0131n\u0131n olu\u015fmas\u0131,<\/li>\n\n\n\n<li>M\u00fc\u015fteriler ile birlikte ki\u015fisel ve t\u0131bbi bilgi kalitesini y\u00fckseltmek i\u00e7in i\u015f birli\u011fi i\u00e7inde olunmas\u0131,<\/li>\n\n\n\n<li>Verilen hizmetin m\u00fc\u015fterinin ihtiya\u00e7lar\u0131na g\u00f6re y\u00f6n de\u011fi\u015ftirmesi,<\/li>\n\n\n\n<li>Kuruma ileti\u015fim y\u00f6n\u00fcnden telefon ile eri\u015femeyen m\u00fc\u015fterilerin say\u0131s\u0131 belirlenip, \u00f6nlem al\u0131nmas\u0131 i\u00e7in \u00e7al\u0131\u015fmalarda bulunulmas\u0131,<\/li>\n\n\n\n<li>M\u00fc\u015fterilere sunulan hizmetin \u00f6l\u00e7\u00fclebilir olmas\u0131 i\u00e7in \u00f6zenli bir \u015fekilde \u00e7al\u0131\u015f\u0131lmas\u0131,<\/li>\n\n\n\n<li>M\u00fc\u015fterilere sunulan hizmetin standartla\u015ft\u0131r\u0131lmas\u0131 ve h\u0131zl\u0131 \u00e7\u00f6z\u00fcmlerin sa\u011flanmas\u0131,<\/li>\n\n\n\n<li>Geri bildirimlerin iyi de\u011ferlendirilerek, aksayan hizmetlerin iyile\u015ftirilmesi,<\/li>\n\n\n\n<li>M\u00fc\u015fteri \u015fikayet sistemini kurma ve iletilen sorunlar\u0131n k\u0131sa zamanda \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131,<\/li>\n<\/ul>\n\n\n\n<p>Yukar\u0131da say\u0131lan maddelerle sa\u011fl\u0131k sekt\u00f6r\u00fcnde, asl\u0131nda ne kadar ilerleme kaydedilece\u011fini siz d\u00fc\u015f\u00fcn\u00fcn.<\/p>\n\n\n\n<p><strong>\u00c7a\u011fr\u0131 Merkezlerinin Mali, Verim ve M\u00fc\u015fteri Etkisi Nedir?<\/strong><\/p>\n\n\n\n<p>\u00c7a\u011fr\u0131 merkezlerinin kurum \u00fczerinde g\u00f6r\u00fcn\u00fcr \u015fekilde maliyet a\u00e7\u0131s\u0131ndan azalt\u0131c\u0131 etkisinin oldu\u011fu unutulmamal\u0131d\u0131r. Ayr\u0131ca telefon ve internet arac\u0131l\u0131\u011f\u0131 ile yap\u0131lan ileti\u015fim, maliyeti y\u00fcz y\u00fcze olmas\u0131ndan daha uygun olmas\u0131 kurum i\u00e7in vazge\u00e7ilmez bir ger\u00e7ektir. Haz\u0131rlanan raporlar\u0131n arac\u0131l\u0131\u011f\u0131 ile personel say\u0131s\u0131 do\u011fru bir \u015fekilde planlanabilir ve personel a\u00e7\u0131\u011f\u0131 olu\u015fmas\u0131n\u0131 engellenebilir hale gelmektedir.<\/p>\n\n\n\n<p><strong>\u00c7a\u011fr\u0131 Merkezlerinin Zamana Dair Etkileri<\/strong><\/p>\n\n\n\n<p>Kurum i\u00e7inde zamana dair, verimlili\u011fin artt\u0131\u011f\u0131 g\u00f6zle g\u00f6r\u00fcl\u00fcr haldedir. Zamandan kazan\u0131ld\u0131\u011f\u0131 i\u00e7in m\u00fc\u015fterilerin say\u0131s\u0131nda art\u0131\u015f\u0131n olmas\u0131, kurumu da olumlu y\u00f6nde etkiler. M\u00fc\u015fteriler ayr\u0131ca internet arac\u0131l\u0131\u011f\u0131 ile kolay bir \u015fekilde ve istedikleri saate, doktora bile se\u00e7im yapabilme olana\u011f\u0131 sa\u011flad\u0131\u011f\u0131 i\u00e7in memnuniyet oran\u0131 art\u0131yor. Bu sistem ile eski sistemden farkl\u0131 olarak, randevu s\u0131ras\u0131ndan uzak kalm\u0131\u015f oluyorlar.<\/p>\n\n\n\n<p>Sistemin sundu\u011fu hizmetler aras\u0131nda, al\u0131nan randevular\u0131n unutulmamas\u0131 ad\u0131na, \u00e7a\u011fr\u0131 merkezlerinin hat\u0131rlatma sistemi ile gelmeyen m\u00fc\u015fterilerin yerine hizmetin devam\u0131 i\u00e7in alamayanlara hak tan\u0131n\u0131yor. Kurum i\u00e7inde \u00e7al\u0131\u015fanlara ise sistemin kazand\u0131rd\u0131klar\u0131 aras\u0131nda, g\u00fcnl\u00fck yapmalar\u0131 gereken i\u015flerine daha rahat zaman bulabilecek olmalar\u0131 ve ayr\u0131ca kurum i\u00e7i memnuniyeti de art\u0131rmaya olanak sa\u011fl\u0131yor.<a><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00fcnyada kullan\u0131lan \u00e7a\u011fr\u0131 merkezi, son g\u00fcnlerde yayg\u0131n olarak \u00fclkemizde de kullan\u0131lmaya ba\u015flad\u0131. Call center, di\u011fer bir ad\u0131 da \u00e7a\u011fr\u0131 merkezleri, sa\u011fl\u0131k sekt\u00f6r\u00fcnde de kullan\u0131lmaya ba\u015flad\u0131\u011f\u0131ndan beri bir\u00e7ok kolayl\u0131klar sa\u011flanm\u0131\u015ft\u0131r. \u0130lk ba\u015fta sa\u011fl\u0131k sekt\u00f6r\u00fcnde boy g\u00f6sterebilen firmalar\u0131n, neden \u00e7a\u011fr\u0131 merkezine ihtiyac\u0131 olabilir ki diye d\u00fc\u015f\u00fcnebilir. Bunu da sa\u011fl\u0131k sekt\u00f6r\u00fcnde callcenterhizmetinin \u00f6nemi, hakk\u0131nda bilgiler vererek \u00e7\u00f6zebiliriz. Sa\u011fl\u0131k [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cagri-merkezi"],"_links":{"self":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":1,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/110\/revisions"}],"predecessor-version":[{"id":111,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/110\/revisions\/111"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/media\/118"}],"wp:attachment":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/media?parent=110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/categories?post=110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/tags?post=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}