{"id":82,"date":"2024-08-06T12:50:31","date_gmt":"2024-08-06T09:50:31","guid":{"rendered":"https:\/\/jettel.com.tr\/blog\/?p=82"},"modified":"2025-09-09T11:05:15","modified_gmt":"2025-09-09T08:05:15","slug":"jettel-bulut-santral-ozelliklerinden-olan-ivr-robot-operator-ve-ip-yonlendirme-ozellikleri-ne-ise-yarar","status":"publish","type":"post","link":"https:\/\/jettel.com.tr\/blog\/jettel-bulut-santral-ozelliklerinden-olan-ivr-robot-operator-ve-ip-yonlendirme-ozellikleri-ne-ise-yarar\/","title":{"rendered":"JETTEL Bulut Santral \u00d6zelliklerinden Olan IVR Robot Operat\u00f6r ve IP Y\u00f6nlendirme \u00d6zellikleri Ne \u0130\u015fe Yarar?"},"content":{"rendered":"\n<p>Bulut santralin firmalara sundu\u011fu hizmetler; ayr\u0131cal\u0131kl\u0131 ve firman\u0131n \u00e7al\u0131\u015fma verimlili\u011fini art\u0131racak \u015fekilde tasarlanm\u0131\u015ft\u0131r. T\u00fcm \u00f6zellikle ayr\u0131 bir fayda sa\u011flayarak, m\u00fc\u015fteri memnuniyeti odakl\u0131 \u00e7al\u0131\u015fma prensibinize uyum sa\u011flamaktad\u0131r. B\u00fct\u00e7e dostu yap\u0131s\u0131yla alandan ve maliyetten tasarruf yapman\u0131z m\u00fcmk\u00fcn. Bir\u00e7ok \u00f6zelli\u011fe sahip olan bulut santralin IVR Robot Operat\u00f6r ve IP Y\u00f6nlendirme \u00f6zellikleri kullan\u0131c\u0131ya avantaj sa\u011fl\u0131yor.<\/p>\n\n\n\n<p><strong>IVR Robot Operat\u00f6r<\/strong><\/p>\n\n\n\n<p>Sesli yan\u0131t sistemi olarak bilinen IVR; kulan\u0131m olarak daha \u00f6nceden kaydedilen seslerin, men\u00fc se\u00e7eneklerinin gelen \u00e7a\u011fr\u0131lara sunulmas\u0131 ama\u00e7l\u0131 kullan\u0131lmaktayd\u0131. Yan\u0131tlar veri tu\u015f tak\u0131m\u0131 kullan\u0131larak yap\u0131lmaktayd\u0131. G\u00fcn\u00fcm\u00fcz teknolojisiyle kullan\u0131lan IVR; sesli tan\u0131mlama \u00f6zelli\u011fi kullan\u0131larak kelimelerin toplanmas\u0131yla ortaya \u00e7\u0131k\u0131yor.<\/p>\n\n\n\n<p><em>IVR ile;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bankac\u0131l\u0131k i\u015flemleri<\/li>\n\n\n\n<li>U\u00e7u\u015f plan\u0131<\/li>\n\n\n\n<li>Film g\u00f6sterim saatleri<\/li>\n\n\n\n<li>\u00dcr\u00fcn \u00f6zelli\u011fi<\/li>\n\n\n\n<li>Hastane randevu<\/li>\n\n\n\n<li>\u00d6denmemi\u015f fatura bilgisi<\/li>\n<\/ul>\n\n\n\n<p>Bu \u00f6zellikler sayesinde kullan\u0131c\u0131lar bir\u00e7ok konuda bilgiye ula\u015fabiliyorlar. Kullan\u0131c\u0131lar\u0131n sesli aramalar\u0131nda diledikleri bilgiye eri\u015fmelerini sa\u011flamak ad\u0131na her ge\u00e7en g\u00fcn daha fazla geli\u015ftirilmektedir. IVR sisteminin en b\u00fcy\u00fck \u00f6zelli\u011fi sesli tan\u0131mad\u0131r. Arayanlar\u0131n sesleri ile yapacaklar\u0131 g\u00f6r\u00fc\u015fmelerde, diledikleri bilgiyi birka\u00e7 kelimeyle telaffuz eder ve sistem taraf\u0131ndan alg\u0131lanarak ilgili alana aktar\u0131m yap\u0131l\u0131r.<\/p>\n\n\n\n<p><strong>Robot Operat\u00f6r<\/strong><\/p>\n\n\n\n<p>Robot operat\u00f6r IVR ile birlikte kullan\u0131lsa da asl\u0131nda ayr\u0131 bir i\u015flevi vard\u0131r. IVR sisteminin ses tan\u0131mlama \u00f6zelli\u011fi ile robot operat\u00f6r\u00fcn gerekli birime aktarmas\u0131 sonucu m\u00fc\u015fterilere hizmet verimlili\u011fi teknolojik seviyede art\u0131r\u0131l\u0131r. Robot operat\u00f6r; ula\u015fmak istedi\u011finiz birim i\u00e7in gerekli bilgileri al\u0131r, ilgili birime aktar\u0131r ve me\u015fgul ise sesli mesaj\u0131n\u0131z\u0131 kaydeder. \u0130\u015f hayat\u0131nda yo\u011fun ge\u00e7en i\u015f temposuna ayak uydurmak, mesai saatlerini verimli kullanmak, yanl\u0131\u015f aktar\u0131mlar\u0131n \u00f6n\u00fcne ge\u00e7mek ad\u0131na robot operat\u00f6r, call center hizmetine destek olur.<\/p>\n\n\n\n<p><strong>IP Telefon Santrali<\/strong><\/p>\n\n\n\n<p>Ip protokol\u00fc \u00fczerinden; ses, ileti\u015fim, g\u00f6r\u00fcnt\u00fc gibi ihtiya\u00e7lar\u0131n kar\u015f\u0131land\u0131\u011f\u0131 yaz\u0131l\u0131m sistemidir. Yaz\u0131l\u0131m tabanl\u0131 olarak kullan\u0131lmas\u0131 bir\u00e7ok ileti\u015fim teknolojisine entegre edilerek kullan\u0131lmas\u0131n\u0131 sa\u011flar yap\u0131dad\u0131r. \u0130nternet arac\u0131l\u0131\u011f\u0131yla kullan\u0131m\u0131 kolayd\u0131r.<\/p>\n\n\n\n<p><strong>IP Telefon Santral \u00d6zellikleri<\/strong><\/p>\n\n\n\n<p>IP telefon santralinin firman\u0131za sa\u011flad\u0131\u011f\u0131 avantajlar, daha verimli \u00e7al\u0131\u015fma sahas\u0131 yarat\u0131yor. \u00c7oklu konu\u015fmalar ad\u0131na ger\u00e7ekle\u015fen ileti\u015fimlerde kullan\u0131m\u0131 tercih edilmektedir.<\/p>\n\n\n\n<p><em>\u00d6zellikleri;<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telekonferans<\/li>\n\n\n\n<li>Geni\u015f bant kapasitesi<\/li>\n\n\n\n<li>\u0130nternet ve Ip telefonlarda kullan\u0131lma \u00f6zelli\u011fi<\/li>\n\n\n\n<li>D\u00fc\u015f\u00fck maliyet<\/li>\n\n\n\n<li>\u015eubeler aras\u0131 \u00fccretsiz ileti\u015fim<\/li>\n\n\n\n<li>Kolay kurulum, bak\u0131m, y\u00f6netim ve kapasite<\/li>\n\n\n\n<li>Entegrasyon<\/li>\n\n\n\n<li>Mobil cihaz ile IP santraline ba\u011flanma<\/li>\n<\/ul>\n\n\n\n<p>Bu \u00f6zellikler aras\u0131nda \u00f6zellikle d\u00fc\u015f\u00fck maliyet ve kolay bak\u0131m gerektirmesi firmalar i\u00e7in \u00f6nemlidir. \u00c7ok \u015fubeli firmalar i\u00e7in b\u00fct\u00e7e ve maliyet olduk\u00e7a \u00f6nemlidir. Yapaca\u011f\u0131 al\u0131mlarda, kuraca\u011f\u0131 sistemlerde ve t\u00fcm ihtiya\u00e7larda sadece sahip oldu\u011fu tek bir noktaya b\u00fct\u00e7e ay\u0131rmaz. Her \u015fubeye ayr\u0131 olarak yap\u0131lmas\u0131 gereken masraflar ne denli az olursa, firma karl\u0131l\u0131\u011f\u0131 o oranda art\u0131\u015f g\u00f6sterir. Bu anlamda bulut santral, IVR ve IP y\u00f6nlendirme sistemleri olduk\u00e7a faydal\u0131d\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bulut santralin firmalara sundu\u011fu hizmetler; ayr\u0131cal\u0131kl\u0131 ve firman\u0131n \u00e7al\u0131\u015fma verimlili\u011fini art\u0131racak \u015fekilde tasarlanm\u0131\u015ft\u0131r. T\u00fcm \u00f6zellikle ayr\u0131 bir fayda sa\u011flayarak, m\u00fc\u015fteri memnuniyeti odakl\u0131 \u00e7al\u0131\u015fma prensibinize uyum sa\u011flamaktad\u0131r. B\u00fct\u00e7e dostu yap\u0131s\u0131yla alandan ve maliyetten tasarruf yapman\u0131z m\u00fcmk\u00fcn. Bir\u00e7ok \u00f6zelli\u011fe sahip olan bulut santralin IVR Robot Operat\u00f6r ve IP Y\u00f6nlendirme \u00f6zellikleri kullan\u0131c\u0131ya avantaj sa\u011fl\u0131yor. IVR Robot Operat\u00f6r Sesli [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":132,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-82","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bulut-santral"],"_links":{"self":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":1,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/82\/revisions"}],"predecessor-version":[{"id":83,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/posts\/82\/revisions\/83"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/media\/132"}],"wp:attachment":[{"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/media?parent=82"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/categories?post=82"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jettel.com.tr\/blog\/wp-json\/wp\/v2\/tags?post=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}